Frequently Asked Questions

General Information

Do you offer cloud storage?

Yes, our application is cloud-based. We offer a combination or local and cloud storage depending on your needs and take care of the maintenance and data security for you.

What kind of hardware do I need?

Solink works with any of your existing IP or analog cameras, Point-of-Sale terminals, and other in-store data systems. With your Solink subscription, you’ll receive our small recording device for free.

What's included in the monthly subscription fee?

The monthly subscription fee per location includes the recording hardware, upgrades, and licensing. Software updates are continuously released and we maintain the hardware for the life of your subscription.

Can I use Solink if I have just 1 location / 10 locations / 100+ locations?

Our application is made specifically for multiunit businesses with small footprint locations. Whether you’re a franchise owner with a few stores or an enterprise will hundreds of locations, we have a plan that works for you. Contact us to receive a custom quote.

Existing Customers

What is the fastest way to get support?

Live Chat is usually the fastest way to get support. It’s accessible right in the web and mobile app. Be ready with your store number and owners name. If you can’t access the app- call us at 1 (844) 635-7305.

How do I log in to my account?

Go to and enter your username (email) and password. Don’t have one yet? Ask the account owner to create one for you under “Settings”. If you have any issues logging in, please contact us via

Why is there no video on my live monitor?

Check to make sure the lights are on at the front of the QNAP device. If they are not on, press the QNAP’s power button to reset it. If that doesn’t work, get in touch with us at 1 (844) 635-7305.

Don’t see the answer you’re looking for? We’re here to help.

Tel: 1 (844) 635-7305


Live Chat: available in the Solink app