Transactions and surveillance video contain a large amount of the information used when investigating potential theft. The problem is that these are two completely separate data systems and surveillance video has to be manually scrubbed to find the right footage. As a result, gathering evidence around a particular transaction or employee can take hours, and few business owners have the time to do that.
Using a Video Text Inserter is one way to integrate point-of-sale (POS) systems to surveillance video. But text overlay is not an ideal solution for a number of reasons:
- it blocks the video screen, making it difficult to see what’s happening
- transactions can only be linked to a single camera, so you can’t get multiple angles
- text inserters can set you back hundreds of dollars, especially if you have multiple business locations
- they provide limited options to search the video
Using a modern software solution, you can easily match your transactions to surveillance video for less than the cost of a single text inserter. Not only is it cost effective, but it will help you to significantly reduce the time it takes to detect and investigate theft in your business.
Matching POS systems to surveillance video
Video and Transaction Matching (sometimes called Transaction Integration) is a system that allows POS transactions to be automatically matched with surveillance video.
Essentially, the surveillance video is “bookmarked” at the time when an event or transaction occurred. Events can then be searched, shared, and alerted on. Unlike traditional text overlay, transaction matching allows for more advanced search and analytics capabilities in addition to connecting multiple cameras to a single event so you can get a better view.
Rapid investigations across multiple stores
Another benefit of using a software solution for transaction matching is that it brings all your data together so you can search for evidence across multiple POS systems, cameras, and store locations simultaneously. You can quickly find similar or related transactions using a combination of filters, including date/time, employee number, product names, payment methods, transaction types, etc. See below for an example:
Taking it a step further: Proactive Loss Prevention
The search capabilities are extremely useful for when you are trying to find information around a specific transaction or group of transactions. But you can take it a step further. Similarly to exception-based reporting, the system can look for signs of theft among all the transactional and video data coming in based on pre-established parameters. For instance, it can monitor voids and employee discounts and send an alert when a void is above your comfort zone. This is a game changer for small business owners and franchise operators as it allows them to focus on more pressing areas of the business while the system is running 24/7, looking out for potential theft.
Employee theft is the leading cause of both retail shrinkage and restaurant industry losses. Luckily, business owners are able to turn to affordable software solutions to help them mitigate this risk. If you haven’t integrated your POS systems and cameras, ask us how you can get started (hint: it’s easier than you think).